Welcome to Flowers Brunswick Park’s online flower delivery service. These Terms & Conditions govern your use of our website for placing flower delivery orders in Brunswick Park and surrounding areas. Please read these Terms & Conditions carefully before placing any order. By using our website or placing an order, you agree to abide by these Terms and confirm that you are legally capable of entering into a contract and are at least 18 years old.
These Terms & Conditions apply to all orders placed for delivery across Brunswick Park and the surrounding areas through our website. For clarity, by ‘we’, ‘us’, or ‘our’, we refer to Flowers Brunswick Park. By ‘you’ or ‘customer’, we refer to the individual or entity placing the order.
Placing an Order: To purchase flowers or related products from us, you must select the desired item, provide accurate recipient and delivery information, and complete all required fields at checkout. Carefully review your order before submitting payment, as you are responsible for providing correct delivery details and any specific delivery instructions.
Order Confirmation: Once your order is placed, you will receive an order confirmation on-screen and/or via electronic notification. This confirmation does not constitute acceptance of your order, but acknowledges that we have received it.
Order Acceptance: Acceptance of your order and the completion of the contract between you and us will take place upon dispatch of the products ordered. We reserve the right to decline your order for reasons including, but not limited to, unavailability of items, inability to deliver to the supplied address, or payment issues. In such cases, we will notify you promptly and refund any payment made.
Availability: All products are subject to availability. If a particular flower or gift item is unavailable, we reserve the right to substitute it with a similar product of equal or higher value, maintaining the integrity of your arrangement. We will make every effort to contact you about any substantial substitutions.
Prices: All prices listed on our website are in GBP (£) and include VAT where applicable. Delivery charges are applied in addition to product prices and will be clearly displayed during the order process before you make payment.
Payment Methods: We accept various secure payment methods, including major credit and debit cards. Orders will not be processed or dispatched until full payment has been received and cleared. By providing payment information, you represent and warrant that the payment details provided are valid and correct and that you are authorised to use the payment method.
Payment Security: We utilise reputable payment gateways to process your payment securely. Flowers Brunswick Park does not store sensitive card details on its web servers.
Delivery Areas: We offer delivery throughout Brunswick Park and the nearby surrounding areas. Delivery times and options are available during the checkout process. Delivery outside these areas is not guaranteed and subject to our approval.
Delivery Times: While we will strive to deliver your order on the requested date, exact times cannot be guaranteed. Same-day delivery may be available if your order is placed before the cut-off time displayed on our website. We are not liable for delays caused by events beyond our control, such as adverse weather, road closures, or public holidays.
Delivery Instructions: Please provide precise recipient details and specific delivery instructions, such as safe locations for leaving flowers in the recipient’s absence. If we are unable to complete delivery at the specified location due to incorrect information or recipient unavailability, we may leave your order in a safe place or with a neighbour, where possible, or attempt redelivery. Additional redelivery attempts may incur extra charges.
Amendments: If you wish to amend your order, please contact us as soon as possible after placing it. We will do our best to accommodate changes, provided the order has not already been prepared or dispatched. Amendments requested at short notice may not be possible.
Customer Cancellations: You have the right to cancel your flower order at any time up to 24 hours before the scheduled delivery date for a full refund. Cancellations must be communicated through the methods outlined on our website. Cancellations made less than 24 hours before delivery may not be eligible for a refund, particularly if the flowers have already been prepared or dispatched.
Our Cancellations: We reserve the right to cancel your order in exceptional circumstances, such as stock unavailability or inability to deliver to your chosen address. In such cases, you will be notified promptly and offered a full refund or the opportunity to select an alternative product.
Returns: As flowers are perishable products, returns are generally not accepted once they have been delivered unless there has been a fault with the product or delivery.
Refunds: If the delivered product is faulty, damaged, or significantly different from your order, please contact us within 24 hours of delivery with photographic evidence. We will investigate the issue and, if appropriate, arrange a replacement, redelivery, or refund at our discretion. Refunds will be processed using the original payment method.
Complaints: If you are dissatisfied with your order or our service, contact us as soon as possible. We aim to resolve all complaints promptly, fairly, and to your satisfaction where reasonable. Your statutory rights are not affected.
We take great care to ensure our product images and descriptions are accurate. However, as flowers are natural products, variations in colour, shape and size may occur. Product packaging and containers may also differ from those displayed. We reserve the right to substitute flowers, packaging, or containers when necessary, while maintaining the quality, value, and theme of your order.
By placing an order, you agree that the information you provide is accurate and complete. You are responsible for ensuring the recipient's availability and correct address for delivery. Please follow any care instructions provided to maximise the longevity of your flowers.
To the extent permitted by law, Flowers Brunswick Park and its agents shall not be liable for any indirect, incidental, special, or consequential losses arising out of or related to your order or use of our website. Our total liability for any claim relating to an order shall not exceed the total amount paid by you for that order. Nothing in these Terms & Conditions shall exclude or restrict liability for death or personal injury resulting from negligence, fraud, or any statutory rights that may not be excluded under applicable law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract caused by Force Majeure events beyond our reasonable control, such as natural disasters, accidents, acts of government, pandemics, or breakdown of transport networks.
Your privacy is important to us. We process your personal information in accordance with applicable UK data protection laws. Information provided during the ordering process is used only for fulfilment and management of your order, and will not be shared with third parties except as required to fulfil your order or comply with legal obligations.
All content on our website, including product images, descriptions, graphics, and logos, is the property of Flowers Brunswick Park or its licensors, and is protected by copyright and other intellectual property laws. Use of our content for any commercial purpose without prior written consent is prohibited.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page and will become effective upon posting. It is your responsibility to review these Terms at the time of ordering.
These Terms & Conditions, and any disputes or claims arising from their interpretation or application, shall be governed and construed in accordance with English law. Any dispute or claim arising out of or relating to these Terms & Conditions or the sale of any products from Flowers Brunswick Park shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is held to be unlawful, void, or unenforceable, such provision will be severed from these Terms and will not affect the validity or enforceability of the remaining provisions.
If you have any questions or require further clarification regarding these Terms & Conditions, please contact us using the methods provided on our website. Our customer service team is committed to assisting all customers across Brunswick Park and the surrounding areas.
Thank you for choosing Flowers Brunswick Park for your flower delivery needs in Brunswick Park and the neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brunswick Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brunswick Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
